Outage in Cluvio

Performance degradation

Resolved Minor
June 02, 2020 - Started over 5 years ago
Official incident page

Incident Report

We are currently investigating reduced performance accessing dashboards

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 06/02/2020 01:27PM

The fix has been deployed and the performance is fully restored.
We will continue to monitor the situation, apologies for the issues.

IDENTIFIED over 5 years ago - at 06/02/2020 01:15PM

The performance impact was caused by a change recently deployed, we are in the process of deploying a fix, which should finish in ~10 minutes. In the meantime a database-level mitigation was performed to reduce the latency, so the performance will be back to normal until the fix is deployed.

INVESTIGATING over 5 years ago - at 06/02/2020 01:15PM

The performance impact was caused by a change recently deployed, we are in the process of deploying a fix, which should finish in ~10 minutes. In the meantime a database-level mitigation was performed to reduce the latency, so the performance will be back to normal until the fix is deployed.

INVESTIGATING over 5 years ago - at 06/02/2020 01:03PM

We are currently investigating reduced performance accessing dashboards

Latest Cluvio outages

Reports with R script are not finishing - about 3 years ago
Investigating an issue rendering dashboard PDF/Image - almost 4 years ago
Cluvio service outage - over 4 years ago
Query queue processing is causing delays or internal errors for some customers. - over 4 years ago
Degraded performance of dashboards - almost 5 years ago

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