Outage in Cluvio

Cluvio service outage

Resolved Major
April 12, 2021 - Started over 3 years ago
Official incident page

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Outage Details

We are currently investigating a database issue that affects the availability of Cluvio dashboards and API.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 04/12/2021 11:47AM

The issue has been resolved and the service is fully restored.
Apologies for the ~12-minute downtime!

IDENTIFIED over 3 years ago - at 04/12/2021 11:43AM

We have identified the root cause of the issue and a fix is being deployed

INVESTIGATING over 3 years ago - at 04/12/2021 11:38AM

We are currently investigating a database issue that affects the availability of Cluvio dashboards and API.

Latest Cluvio outages

Reports with R script are not finishing - over 2 years ago
Investigating an issue rendering dashboard PDF/Image - almost 3 years ago
Query queue processing is causing delays or internal errors for some customers. - almost 4 years ago
Degraded performance of dashboards - about 4 years ago
Further performance issues - about 4 years ago

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