Network connectivity issues

Identity services Sign and iDIN as well as the Payments Portal are reported operational. All services are restored and we are moving into a monitoring state.

The entire Mobile Marketing Cloud is reported operational, as well as the remaining SMPP servers.

Most messaging services are available on all locations. We still do not have full connectivity back on smpp182.messaging.cm.com and smpp185.messaging.cm.com

Ticketing and Customer Data Platform are both reported operational.

Voice is confirmed operational again.

Power has been restored to the Breda data center. We are slowly booting up services again and restoring services across all locations

Issues are isolated to our Breda data center and related to a blackout. Most services are redundant and not impacted.
Messaging is rerouted effectively via gw.messaging.cm.com
Voice outbound is also rerouted. Inbound might experience some drops.
Payments services are unimpacted and working stable
Mobile Marketing Cloud is not available
Mobile Service Cloud and Conversational AI Cloud are unaffected
ECR / Cash Register services are unimpacted.
Ticketing General Admission and Seated is working, only the backoffice portal is unavailable.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The General Admission and Seated Ticketing applications currently have no access to the management / back-office environment. The shops are functioning without any issues.

Most Voice outbound traffic is rerouted to other locations and working. Messaging customers connecting to gw.messaging.cm.com will also be rerouted. The CM.com Platform and apps are currently unavailable.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We experience issues in one of our datacenter. Customer can keep sending SMS and other business messages via gw.messaging.cm.com

We are investigating loss of network connectivity. Customers might experience issues connecting to CM.com services. We will keep you up to date.