Outage in CM.com
Agent Inbox - Delay in handovers and processing of tasks
Resolved MinorIncident Report
Summary AI Generated
CM.com's Agent Inbox service experienced delays in handovers and task processing for 9.6 hours. The issue affected the normal workflow and responsiveness of the agent inbox functionality. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/13/2026 10:01PM
This incident has been resolved.
MONITORING
1 day ago - at 04/13/2026 01:46PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 04/13/2026 12:31PM
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
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