Outage in CM.com
In Person Payments Gateway - External Processor (CCV)
Resolved MinorIncident Report
Summary AI Generated
A minor incident affected Mastercard transactions processed through CCV, CM.com's external payment processor, causing some payments to be declined or fail to complete. The issue originated on the CCV and Mastercard issuer side, with the CM.com platform remaining unaffected. The incident lasted approximately 19 minutes before normal transaction authorizations were restored.
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 10/05/2026 08:21AM
The issue has been resolved. We see normal transaction authorizations.
INVESTIGATING
about 5 hours ago - at 10/05/2026 08:03AM
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
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