Outage in CM.com
Mobile Service Cloud - Productivity wallboards
Resolved MinorIncident Report
Summary AI Generated
A minor incident affecting CM.com's Mobile Service Cloud caused Productivity wallboards to appear empty or display outdated data for approximately 2.5 hours. Instant and Native Voice wallboards were not impacted. The engineering team traced the issue to a recent release, implemented a fix, and fully resolved the incident.
We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/26/2026 12:15PM
This incident has been resolved.
MONITORING
1 day ago - at 10/26/2026 10:07AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 10/26/2026 09:48AM
We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
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