Outage in Coalesce

Snowflake OAuth Workspace Authentication Errors: Request failed with status code 404

Resolved Minor
April 29, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently monitoring an issue where some users are experiencing 404 error messages when authenticating to Snowflake via OAuth in the Coalesce user interface. Your data and configurations are safe and not affected by this authentication issue. To quickly resolve this on your end: 1. Clear your browser cache: - Chrome: Settings > Privacy and Security > Clear browsing data - Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data - Edge: Settings > Privacy, search, and services > Clear browsing data - Safari: Preferences > Privacy > Manage Website Data > Remove All 2. Close and restart your browser completely 3. Log back into Coalesce and attempt to reconnect to Snowflake This workaround has resolved the issue for our affected users. If you continue experiencing problems, please contact our Customer Support Team.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/29/2025 07:01PM

The 404 errors are no longer occurring. Please reach out to Support if you experience any issues.

MONITORING 6 months ago - at 04/29/2025 04:46PM

We're currently monitoring an issue where some users are experiencing 404 error messages when authenticating to Snowflake via OAuth in the Coalesce user interface. Your data and configurations are safe and not affected by this authentication issue.

To quickly resolve this on your end:

1. Clear your browser cache:
- Chrome: Settings > Privacy and Security > Clear browsing data
- Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
- Edge: Settings > Privacy, search, and services > Clear browsing data
- Safari: Preferences > Privacy > Manage Website Data > Remove All

2. Close and restart your browser completely

3. Log back into Coalesce and attempt to reconnect to Snowflake

This workaround has resolved the issue for our affected users. If you continue experiencing problems, please contact our Customer Support Team.

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