Outage in Codat

Plaid - Issue affecting linking new accounts and syncing linked accounts in UAT

Resolved Minor
June 15, 2022 - Started over 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

We are actively investigating an issue preventing some users to connect their Plaid account in UAT. Affected users may notice that, upon linking new Plaid companies, a 400 error code is displayed, along with the following error message: 'client is not authorized to access the following products: ["identity"]'. This incident will be updated as soon as we have identified the issue, and no later than 2:00PM BST.
Components affected
Codat Plaid
Latest Updates ( sorted recent to last )
INVESTIGATING over 2 years ago - at 06/15/2022 11:17AM

We are actively investigating an issue preventing some users to connect their Plaid account in UAT.

Affected users may notice that, upon linking new Plaid companies, a 400 error code is displayed, along with the following error message: 'client is not authorized to access the following products: ["identity"]'.

This incident will be updated as soon as we have identified the issue, and no later than 2:00PM BST.

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