Outage in Codat

Unable to link companies to QBD

Resolved Minor
February 16, 2023 - Started almost 2 years ago - Lasted 36 minutes
Official incident page

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Outage Details

We have identified an issue preventing companies from linking to Quickbooks Desktop. Affected users will notice that they are prompted to enter a licence key twice during the connector installation and the second attempt will not proceed. We've rolled back the affected version and customers should be able to link normally again. Customer who have downloaded a version affected by this should complete the link process again to download the correct version of the connector installer. This incident will be updated as soon as we have identified the issue, and no later than 3PM GMT.
Components affected
Codat QuickBooks Desktop
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/16/2023 02:22PM

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to install the QBD connector without disruption. Customer who have downloaded a version affected by this should complete the link process again to download the correct version of the connector installer.

If you are still affected by this issue, please contact support@codat.io

MONITORING almost 2 years ago - at 02/16/2023 01:47PM

We have identified an issue preventing companies from linking to Quickbooks Desktop.

Affected users will notice that they are prompted to enter a licence key twice during the connector installation and the second attempt will not proceed.

We've rolled back the affected version and customers should be able to link normally again. Customer who have downloaded a version affected by this should complete the link process again to download the correct version of the connector installer.

This incident will be updated as soon as we have identified the issue, and no later than 3PM GMT.

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