Outage in Codat
Password resets not working for a very small number of users
Resolved Minor
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Outage Details
Components affected
Codat Portal - ProductionLatest Updates ( sorted recent to last )
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should have received a password reset email.
If you are still affected by this issue, please contact support@codat.io
We have identified the cause of the incident and are currently implementing a fix to remediate the issue.
We are actively investigating an issue preventing a small subset of our users from resetting their password to the Codat portal.
Affected users will notice that once they click the 'Reset Password' button, they do not receive an email.
This incident will be updated as soon as we have identified the issue, and no later than 11:16
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