Outage in Codat
Errors retrieving data from Shopify
Resolved MajorIncident Report
We are actively investigating an issue which is affecting datasets from Shopify connections.
Affected users will notice that some commerce datasets are failing with a FetchError.
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 09/26/2025 03:09PM
The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to fetch data from a Shopify connection without disruption.
If you are still affected by this issue, please contact support@codat.io
INVESTIGATING
25 days ago - at 09/26/2025 02:10PM
We have identified the cause of the incident and are currently implementing a fix to remediate.
This incident will be updated as soon as we have successfully tested and rolled out a fix.
INVESTIGATING
25 days ago - at 09/26/2025 12:56PM
We are actively investigating an issue which is affecting datasets from Shopify connections.
Affected users will notice that some commerce datasets are failing with a FetchError.
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