Outage in Codat

Errors retrieving data from Shopify

Resolved Major
September 26, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating an issue which is affecting datasets from Shopify connections. Affected users will notice that some commerce datasets are failing with a FetchError.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/26/2025 03:09PM

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to fetch data from a Shopify connection without disruption.

If you are still affected by this issue, please contact support@codat.io

INVESTIGATING 4 months ago - at 09/26/2025 02:10PM

We have identified the cause of the incident and are currently implementing a fix to remediate.

This incident will be updated as soon as we have successfully tested and rolled out a fix.

INVESTIGATING 4 months ago - at 09/26/2025 12:56PM

We are actively investigating an issue which is affecting datasets from Shopify connections.

Affected users will notice that some commerce datasets are failing with a FetchError.

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