Outage in Codat

Errors retrieving data from Shopify

Resolved Major
September 26, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating an issue which is affecting datasets from Shopify connections. Affected users will notice that some commerce datasets are failing with a FetchError.

Need to monitor Codat outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 09/26/2025 03:09PM

The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.

All users previously affected should be able to fetch data from a Shopify connection without disruption.

If you are still affected by this issue, please contact support@codat.io

INVESTIGATING 25 days ago - at 09/26/2025 02:10PM

We have identified the cause of the incident and are currently implementing a fix to remediate.

This incident will be updated as soon as we have successfully tested and rolled out a fix.

INVESTIGATING 25 days ago - at 09/26/2025 12:56PM

We are actively investigating an issue which is affecting datasets from Shopify connections.

Affected users will notice that some commerce datasets are failing with a FetchError.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook