Outage in CodeTwo

[North Central US] Email delivery delays

Resolved Minor
December 05, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a problem with Azure CosmosDB availability in North Central US. Some users may experience delays in email delivery. We are working on identifying the problem and fixing it ASAP.
Components affected
CodeTwo Signature adding (rules processing) CodeTwo Mail flow
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/05/2022 06:30PM

This incident is now resolved. All emails have been delivered but a small percentage might have been bereft of signatures due to database availability issues (if this concerns your tenant, we will notify you via email with more details within 48 hours).

We will also provide a public RCA within 48 hours after we fully analyze the problem. The RCA will be provided as an update of this incident here.

Please accept our apologies for all inconveniences.

MONITORING about 2 years ago - at 12/05/2022 05:58PM

A fix has been implemented and we are seeing signs of recovery. The problem should be mitigated soon. We are monitoring the results.

IDENTIFIED about 2 years ago - at 12/05/2022 05:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 12/05/2022 05:33PM

We are currently investigating a problem with Azure CosmosDB availability in North Central US. Some users may experience delays in email delivery. We are working on identifying the problem and fixing it ASAP.

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