Outage in CodeTwo

[Europe] Outlook add-ins in Microsoft 365 are not working or working intermittently

Resolved Minor
June 25, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a problem where Outlook add-ins in Microsoft 365 are not working or working intermittently. They also disappear from the Microsoft store occasionally. This is a Microsoft issue and it's not limited to CodeTwo since we observe that other add-ins (even those from Microsoft) are also affected. As a result, CodeTwo signatures might not be added in Outlook (desktop, OWA and mobile). Server-side (cloud) signatures are added normally. Only signatures added by the Outlook add-in are affected. We're currently investigating this with Microsoft.
Components affected
CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/25/2024 03:18PM

Microsoft is now actively looking into this issue because the problem is on their end and affects all add-ins, including their own.

Since this incident is not related to CodeTwo services or infrastructure, we will mark this incident as resolved. If you have any questions, feel free to contact Microsoft Support or our Technical Support Team: https://www.codetwo.com/company/contact

INVESTIGATING 6 months ago - at 06/25/2024 01:36PM

We are investigating a problem where Outlook add-ins in Microsoft 365 are not working or working intermittently. They also disappear from the Microsoft store occasionally. This is a Microsoft issue and it's not limited to CodeTwo since we observe that other add-ins (even those from Microsoft) are also affected. As a result, CodeTwo signatures might not be added in Outlook (desktop, OWA and mobile).

Server-side (cloud) signatures are added normally. Only signatures added by the Outlook add-in are affected.

We're currently investigating this with Microsoft.

Latest CodeTwo outages

[Global] Microsoft 365 services not available for some users in multiple regions - 5 months ago
[Global] Outlook add-ins might not work - 5 months ago
[Australia] Email processing delays - 6 months ago
[Global] Users are unable to log in to Admin Panel due to Microsoft Azure B2C issues - 8 months ago
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