[Australia] Email processing delays

This incident has been resolved. Delayed emails have been delivered with signatures. For more information about the incident with Microsoft 365, please refer to the Microsoft 365 Admin Center (Incident ID: MO805755).

All CodeTwo services are operational, emails are delivered without any delays and signatures are added as normal.

We can see the situation has improved significantly. The queues are almost gone. Microsoft has just reported: “We determined that a recent change within Azure networking infrastructure led to impact. We reverted this change and we're monitoring our telemetry to ensure that affected services recover as expected.”

We will continue to actively monitor the situation.

Microsoft has just published on X a status about a major outage of Microsoft 365: https://x.com/msft365status/status/1806149130663649355?s=46 as well as in the Microsoft 365 Admin Center (Issue ID: MO805755).

This is a Microsoft issue. Please keep monitoring the communication from Microsoft to stay up to date with the mitigation steps during this outage.

It looks like Microsoft Exchange Online Protections’ performance is degraded at the moment which means it is unable to process messages sent from CodeTwo and other vendors in a timely manner. We have notified Microsoft Support about the problem. We are, however, seeing sings of recovery which might suggest the problem should be mitigated soon.

We are currently investigating email processing issues in Australia.
A subset of users may experience delayed email delivery. Email signatures are added normally.
The next update will be provided in 30 minutes or as events warrant.