Outage in CodeTwo

[Global] CodeTwo Admin Panel availability issues

Resolved Minor

February 26, 2025 - Started about 1 year ago - Lasted 29 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting the availability of the CodeTwo Admin Panel (emailsignatures365.codetwo.com) for some users across all regions. While some users may experience sign in difficulties, repeated attempts to sign in often succeed. All email signatures are being imprinted as usual. Signature editing remains accessible via app.codetwo.com. We appreciate your patience as we work to identify and resolve the issue.

Components affected

CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/26/2025 12:16PM

The incident has been resolved. The root cause appeared to be a problem with Azure AD B2C. Restarting the affected services resolved the issue. We will be working with Microsoft to investigate the cause on their end, and to improve our preparedness for similar incidents in the future.

IDENTIFIED about 1 year ago - at 02/26/2025 12:10PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/26/2025 11:49AM

We are currently investigating an issue affecting the availability of the CodeTwo Admin Panel (emailsignatures365.codetwo.com) for some users across all regions. While some users may experience sign in difficulties, repeated attempts to sign in often succeed.

All email signatures are being imprinted as usual. Signature editing remains accessible via app.codetwo.com. We appreciate your patience as we work to identify and resolve the issue.

Latest CodeTwo outages

[Global] Email delivery issues - 15 days ago

[West US] Delayed email delivery caused by Azure availability issues - about 2 months ago

[US] Email delivery delays due to Exchange Online Protection unavailability - 2 months ago

[UK] Sign-in issues due to Azure backend communication problems - 3 months ago

[Global] Image loading problems in email signatures inserted by add-ins - 5 months ago

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