Outage in Cogent
Cogent Network is having issues
Resolved Minor
August 05, 2026 - Started 19 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Cogent experienced a network capacity issue on the SAC/MAC submarine cable system affecting connectivity between the United States and Latin America, causing intermittent service degradation for customers in Santiago de Chile, Lima, and Bogotá during peak traffic periods. The incident began at approximately 16:30 UTC the previous day and lasted over 24 hours. Cogent's IP Engineering team worked to optimize traffic flows using remaining available capacity while coordinating with relevant parties to restore full service, though no estimated resolution time was provided.
Customers in Santiago de Chile, Lima and Bogotá, may experience intermittent service degradation specially during peak traffic periods, due to a network event affecting a significant amount of capacity between the United States and Latin America, over the SAC/MAC submarine cable system, since yesterday at approximately 16:30 UTC.
Our IP Engineering team is actively working to minimize the impact, by optimizing traffic flows and making the best possible use of the remaining available capacity. We continue to work closely with the relevant parties to monitor the situation and restore normal service levels as soon as possible.
At this time, we have not yet received an estimated time for the restoration of the affected capacity.
We apologize for any inconvenience this situation may cause, and appreciate your patience and understanding, we will keep you informed.
Our IP Engineering team is actively working to minimize the impact, by optimizing traffic flows and making the best possible use of the remaining available capacity. We continue to work closely with the relevant parties to monitor the situation and restore normal service levels as soon as possible.
At this time, we have not yet received an estimated time for the restoration of the affected capacity.
We apologize for any inconvenience this situation may cause, and appreciate your patience and understanding, we will keep you informed.
Components affected
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