Outage in Cognite Service

Charts unavailable in EUR-W3

Resolved Major
April 19, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Cognite Engineering is investigating an issue causing Charts to fail to load for CDF projects based in EUR-W3 cluster. The Charts app is the only sub-app of Cognite Fusion that is failing.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/19/2023 01:36PM

After monitoring the Charts sub-app for a few hours, the engineering team has concluded that the issue is resolved. We have closed this incident.

MONITORING over 1 year ago - at 04/19/2023 10:28AM

The engineering team has identified the failing component and fixed it. As of 10:20 UTC, our monitoring shows that Charts are available to end users again. The engineering team will continue to monitor the system to be certain that the fix is sufficient and can be used as a permanent fix.

INVESTIGATING over 1 year ago - at 04/19/2023 09:45AM

Cognite Engineering is investigating an issue causing Charts to fail to load for CDF projects based in EUR-W3 cluster. The Charts app is the only sub-app of Cognite Fusion that is failing.

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