Outage in Cognite Service

Fusion Access Management Freezes

Resolved Minor
June 01, 2023 - Started over 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

Visiting the access management page in Fusion can cause the website to crash for some users. This is known to affect users in multiple contexts (different clusters and projects)- investigation is going. Workarounds include alternative clients for managing access to CDF, including Postman/API clients such as curl, or the python SDK. Guide to using Postman: https://developer.cognite.com/dev/guides/postman/
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/02/2023 12:33PM

Fusion access management is now working normally.

MONITORING over 1 year ago - at 06/02/2023 09:50AM

We believe we have fixed the issue after updating a problematic component. Please contact support if you are still affected.

INVESTIGATING over 1 year ago - at 06/01/2023 08:27PM

While we continue to investigate the root cause, we are testing a workaround for fusion that avoids the issue, and will provide an update when we are able to release it.

INVESTIGATING over 1 year ago - at 06/01/2023 05:54PM

Visiting the access management page in Fusion can cause the website to crash for some users.

This is known to affect users in multiple contexts (different clusters and projects)- investigation is going.

Workarounds include alternative clients for managing access to CDF, including Postman/API clients such as curl, or the python SDK.

Guide to using Postman: https://developer.cognite.com/dev/guides/postman/

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