Outage in Cognite Service
Unable to login to CDF via VPN
Resolved Minor
July 15, 2024 - Started 10 months ago
- Lasted 3 days
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Outage Details
Users are unable to log in to CDF via VPN and the engineering team is investigating the issue.
Latest Updates ( sorted recent to last )
IDENTIFIED
10 months ago - at 07/16/2024 11:30AM
The Cognite engineering team has determined that the problem is related to certain client-side DNS servers timing out during DNS lookups for CDF's API endpoints on specific networks. The affected endpoints are in the format *.cognitedata.com.
IDENTIFIED
10 months ago - at 07/15/2024 10:59AM
Some user can't login to CDF, this boils down to DNS issues when resolving .cognitedata.com subdomains.
The issue is only present in some networks with presumably active network filtering/firewalls.
Current workaround is to use another network or manually fix the local DNS records.
We opened a ticket with the cloud providers to figure out the root cause.
INVESTIGATING
10 months ago - at 07/15/2024 08:30AM
Users are unable to log in to CDF via VPN and the engineering team is investigating the issue.
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