Outage in Cognite
New session blocks chatting with agent in agent builder
Resolved Minor
September 05, 2025 - Started 3 days ago
- Lasted about 3 hours
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Outage Details
Engineering team is investigating an issue where clicking "New session" in the Atlas Agent Builder prevents users from chatting with the agent (input box disabled, no sample questions shown).
Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 09/05/2025 08:44PM
We identified a recent commit causing the chat input to be disabled in the Atlas agent builder after starting a new session. A fix is in progress by reverting the commit.
INVESTIGATING
3 days ago - at 09/05/2025 08:04PM
Engineering team is investigating an issue where clicking "New session" in the Atlas Agent Builder prevents users from chatting with the agent (input box disabled, no sample questions shown).
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