Outage in Cognite
New session blocks chatting with agent in agent builder
Resolved Minor
September 05, 2025 - Started 8 months ago
- Lasted about 3 hours
Incident Report
Engineering team is investigating an issue where clicking "New session" in the Atlas Agent Builder prevents users from chatting with the agent (input box disabled, no sample questions shown).
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 months ago - at 09/05/2025 08:44PM
We identified a recent commit causing the chat input to be disabled in the Atlas agent builder after starting a new session. A fix is in progress by reverting the commit.
INVESTIGATING
8 months ago - at 09/05/2025 08:04PM
Engineering team is investigating an issue where clicking "New session" in the Atlas Agent Builder prevents users from chatting with the agent (input box disabled, no sample questions shown).
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