Outage in Cognite
3D scenes fail to render / page shows errors
Resolved Minor
September 24, 2025 - Started 27 days ago
- Lasted about 3 hours
Incident Report
Our engineering team is investigating. We will post updates here as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
27 days ago - at 09/24/2025 05:55AM
We reverted the change, verified the fix, and are rolling it out. Service is expected to be fully restored for all customers by 09:00 CET.
IDENTIFIED
27 days ago - at 09/24/2025 05:30AM
Summary
The customers reported 3D Scene can't be displayed suddenly today. We confirmed that this issue is happening across clusters and projects.
Latest update
We've identified a recent code change that may be responsible for the 3D scenes outage. The team is working on a fix for the issue.
INVESTIGATING
27 days ago - at 09/24/2025 04:12AM
Our engineering team is investigating. We will post updates here as we learn more.
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