Outage in Cognite
Delayed processing of documents api
Resolved Minor
November 18, 2025 - Started 4 months ago
- Lasted 1 day
Incident Report
We have identified a potential issue with delayed processing of changes to documents i.e. changes to documents are not reflected immediately. New files, updates, and deletions may take time to appear in the Documents API.
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 11/19/2025 12:57PM
The cluster has been rebuilt, and document processing and the orchestrator have been restored. We are verifying services, clearing backlogs, and performing a targeted backfill to recover any missed data.
MONITORING
3 months ago - at 11/19/2025 12:41PM
The cluster has been rebuilt, and document reprocessing is underway. We are working to restore full service as quickly as possible.
IDENTIFIED
3 months ago - at 11/19/2025 11:18AM
The document processing pipeline is down due to Kafka failures, recovery is in progress, but full service restoration may take some time and all documents will need reprocessing.
INVESTIGATING
4 months ago - at 11/18/2025 05:13PM
We have identified a potential issue with delayed processing of changes to documents i.e. changes to documents are not reflected immediately. New files, updates, and deletions may take time to appear in the Documents API.
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