Slow response time on OpenAI Azure models EU

Microsoft Azure has reported that the underlying platform issue in the swedencentral region has now been mitigated.

Our internal metrics indicate that service health and model response times are recovering. We are actively observing system performance and endpoint latencies across all affected clusters to verify sustained stability.

Further updates will be shared as soon as full recovery is confirmed.

We are currently tracking an external incident with Microsoft Azure affecting the Azure OpenAI Service in swedencentral, which impacts models deployed in the EU Datazone.
Due to this underlying third-party provider issue outside of Cognite’s direct control, customers in the affected clusters may experience slower response times, increased LLM latencies, or intermittent request failures when using:

• Atlas AI agents
• Chat completion requests
• Document summary features in Canvas


In some cases, switching to a non-OpenAI model may help mitigate the issue, however, tool calls may still require interaction with an OpenAI model and could continue to experience delays.

Our team is actively monitoring the situation alongside Microsoft’s response. Further updates will be shared as soon as Azure services are restored. You can also view the direct status of the underlying Azure platform at https://azure.status.microsoft/en-us/status