Outage in Coinbase
Degraded Performance — Customer Support Response Times
Resolved MinorIncident Report
Summary AI Generated
Coinbase's customer support experienced degraded performance and increased response times for approximately 4.5 hours due to a third-party service disruption. Only the customer support channel was affected, with no impact to funds or core platform functionality. The incident was resolved without further escalation.
Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
Components affected
Coinbase Customer SupportLatest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 09/16/2026 02:26PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 09/16/2026 09:58AM
Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
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