Outage in CoinTracker

Unexpected Log-Outs on Mobile App

Resolved Minor

August 25, 2025 - Started 6 months ago - Lasted 8 days
Official incident page

Incident Report

We are aware of an issue where some users are being unexpectedly logged out of the CoinTracker mobile app without warning. Our team is actively investigating the cause. If you are logged out, you can log back in normally. ➡️ Follow updates and add feedback here: https://feedback.cointracker.io/product-feedback/p/unexpected-log-outs-on-mobile-app

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/02/2025 09:07PM

This issue is now resolved. Please reach out to support if you're still facing unexpected log outs on mobile.

MONITORING 6 months ago - at 08/28/2025 02:51PM

We’ve released a fix for the unexpected log-out issue on the CoinTracker mobile app and are monitoring results. Please update your app to version 2.3.1 from the App Store.

If you continue to experience the issue after updating, please reach out to our Support team so we can assist you.

You can continue to share feedback at the link below.

INVESTIGATING 6 months ago - at 08/25/2025 03:26PM

We are aware of an issue where some users are being unexpectedly logged out of the CoinTracker mobile app without warning. Our team is actively investigating the cause. If you are logged out, you can log back in normally.

➡️ Follow updates and add feedback here: https://feedback.cointracker.io/product-feedback/p/unexpected-log-outs-on-mobile-app

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