Outage in CometChat

Issues with API/WebSockets

Resolved Major
July 28, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our Engineering team is investigating an issue with our API/WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.
Components affected
CometChat Rest API (US)
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 07/28/2022 06:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 07/28/2022 05:35PM

Our Engineering team is investigating an issue with our API/WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.

Latest CometChat outages

Issues with WebSockets - over 1 year ago
Partial Service Disruption - over 1 year ago
Issues with WebSockets v2 US - about 2 years ago

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