Outage in Commercetools Platform Page
Degraded Performance - API Hub
Resolved Minor
March 16, 2026 - Started about 2 months ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
The Commercetools Platform API Hub experienced degraded performance due to high external response times across multiple infrastructure components, causing slow loading times for web shops and delayed project processing. The engineering team identified the root cause and applied mitigative actions to restore optimal performance. The incident lasted 32 minutes with active monitoring and resolution efforts throughout.
We are currently investigating reports of high external response times across multiple infrastructure components in these regions. This behavior may result in slow loading times for web shops and delayed processing within affected projects. Our engineering teams are taking mitigative actions to restore optimal performance as quickly as possible. We will provide further updates.
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Latest Updates ( sorted recent to last )
about 2 months ago - at 03/16/2026 12:34PM
We are currently investigating reports of high external response times across multiple infrastructure components in these regions. This behavior may result in slow loading times for web shops and delayed processing within affected projects. Our engineering teams are taking mitigative actions to restore optimal performance as quickly as possible. We will provide further updates.
about 2 months ago - at 03/16/2026 12:58PM
We have successfully identified the cause of the increased response times across the affected infrastructure. Our engineering teams are currently applying mitigative actions to restore optimal performance. We are closely monitoring the impact and will provide further updates in 30 minutes.
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