Outage in Commercetools Platform Page
Elevated API Error Rates - GCP Europe
Resolved Minor
March 19, 2026 - Started 11 days ago
- Lasted 4 minutes
Incident Report
Summary AI Generated
The Commercetools Platform experienced elevated 5xx errors and increased latency affecting order-related API endpoints (/orders and /in-store/<store-key>/orders) in the GCP Europe region. Projects experienced slow response times and 503 errors, particularly impacting order processing functionality. The engineering team applied mitigative measures and saw gradual recovery within 4 minutes of the incident start.
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
-/orders
-/in-store//orders
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
Affected endpoints include:
-/orders
-/in-store//orders
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
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Latest Updates ( sorted recent to last )
11 days ago - at 03/19/2026 04:13PM
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
-/orders
-/in-store//orders
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
11 days ago - at 03/19/2026 04:18PM
We are currently seeing an increase in latency and 503 errors affecting Composable Commerce APIs in the GCP EU region. Projects may experience slow response times and elevated error rates, particularly on order-related endpoints. Our engineering team has applied mitigative measures, and we are seeing a gradual recovery in performance. We are closely monitoring the situation and will provide further updates as more information becomes available.
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