Outage in commercetools

Elevated API Error Rates - GCP Australia

Resolved Minor
July 24, 2025 - Started 2 days ago - Lasted 44 minutes

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Outage Details

We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
-GET and POST on product related endpoints

We are committed to resolving this as swiftly as possible and will provide further updates shortly.
Components affected
commercetools API Projects
Latest Updates ( sorted recent to last )
2 days ago - at 07/24/2025 07:00AM

We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
-GET and POST on product related endpoints

We are committed to resolving this as swiftly as possible and will provide further updates shortly.

2 days ago - at 07/24/2025 07:05AM

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

2 days ago - at 07/24/2025 07:33AM

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

2 days ago - at 07/24/2025 07:42AM

We see a repeat of increased error rates on products related endpoints.
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

2 days ago - at 07/24/2025 08:14AM

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

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