Is commercetools Down? Check current status

Check if commercetools is down, official outages, user-reported issues, and outages map.

Current commercetools status

commercetools is working normally

Updated from commercetools official status page a few minutes ago

Having problems with commercetools?

commercetools service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more commercetools status data.

commercetools Outage Map

View commercetools Outage Reports Map

Recent commercetools Outages and Downtime History

IsDown has tracked 77 incidents since started monitoring commercetools status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 09, 2025
10:14 AM CEST
Minor
Issues on graphQL API related to product availability
A recent deployment introduced unexpected behavior on the graphQL, resulting in the following iss...
about 2 hours
Oct 05, 2025
03:50 AM CEST
Minor
Degraded Performance - GCP Australia
We are currently investigating an increase in latency, mainly impacting graphQL endpoints. Our en...
23 minutes
Sep 30, 2025
07:07 AM CEST
Minor
Degraded Performance - AWS North America
We are currently investigating an increase in latency in cart endpoints. Our engineering team is ...
about 1 hour
Sep 24, 2025
04:42 PM CEST
Minor
Elevated API Error Rates -GCP Europe
We are experiencing elevated levels of 500 and 503 errors across multiple API endpoints. Our team...
about 1 hour
Sep 08, 2025
05:49 PM CEST
Minor
Elevated API Error Rates - all environments
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are act...
23 minutes
Sep 04, 2025
03:40 AM CEST
Minor
Elevated API Error Rate - GCP AU
We are currently investigating an increase in errors. Our engineering team is working to identify...
12 minutes
Sep 04, 2025
01:40 AM CEST
Minor
Elevated API Error Rates - GCP Australia
We are currently investigating an increase in errors. Our engineering team is working to identify...
12 minutes
Aug 30, 2025
07:23 AM CEST
Minor
Degraded Performance - GCP North America
We are currently investigating an increase in latency on POST and GET requests to products relate...
about 2 hours
Aug 21, 2025
05:35 PM CEST
Minor
Degraded Performance - GCP North America
We are currently investigating an increase in errors. Our engineering team is working to identify...
16 minutes
Aug 15, 2025
08:20 PM CEST
Minor
Outage of commercetools APIs - AWS North America
We are currently having an outage affecting most endpoints in AWS North America. The team is ...
about 1 hour
Sign up to check more outage history
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User comments about problems with commercetools

  • Jerin - High latency on Commerce Tools endpoints.

commercetools status page - All services & components

Component Status
Composable Commerce: APIs OK
Composable Commerce: Merchant Center OK
Frontend: Delivery & API hub OK
Frontend: Studio OK
Frontend: CI / CD Pipeline OK

commercetools Related Services & Alternatives

Services commonly monitored together with commercetools and alternatives

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Tealium

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Smarty

Smarty

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Zeplin

Zeplin

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Bridge

Bridge

OK
0 incidents in the last 30 days
GoCardless

GoCardless

OK
0 incidents in the last 30 days
Libsyn

Libsyn

OK
0 incidents in the last 30 days
Okta

Okta

MAJOR
0 incidents in the last 30 days
PayPal

PayPal

OK
0 incidents in the last 30 days
Puzzel

Puzzel

OK
0 incidents in the last 30 days
ShipStation

ShipStation

OK
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VitalSource

VitalSource

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Jira Software

Jira Software

OK
0 incidents in the last 30 days
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Commercetools is a cloud-native, headless commerce platform that provides APIs and a suite of tools for building flexible e-commerce applications.

Monitoring commercetools since February 2023

Tracking 5 commercetools services and regions

Need help? Try here:
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Support at official website.
Check their official status page.

27 incidents in 2025

Frequently Asked Questions

Is commercetools down today?

commercetools isn't down. You can check commercetools status and incident details on the top of the page. IsDown continuously monitors commercetools official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current commercetools status?

commercetools is currently operational. You can check commercetools status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a commercetools outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is commercetools down today or just slow?

Currently there's no report of commercetools being slow. Check on the top of the page if there are any reported problems by other users.

How are commercetools outages detected?

IsDown monitors the commercetools official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is commercetools having an outage right now?

commercetools last outage was on October 09, 2025 with the title "Issues on graphQL API related to product availability"

How to check if commercetools is down?

Why use IsDown to monitor commercetools instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor commercetools and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring commercetools?

IsDown and DownDetector help users determine if commercetools is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about commercetools's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about commercetools status changes?

IsDown offers an easy way to monitor commercetools with maximum flexibility

Major Outages Notifications

IsDown monitors commercetools for major outages. A major outage is when commercetools experiences a critical issue that severely affects one or more services/regions. When commercetools marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors commercetools status page for minor outages. A minor outage is when commercetools experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in commercetools status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors commercetools and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

commercetools and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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