Is commercetools Down? Check current status

Check if commercetools is down, official outages, user-reported issues, and outages map.

Current commercetools status

commercetools is working normally

Updated from commercetools official status page a few minutes ago

commercetools not working for you?

commercetools service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
commercetools Outage Map

View commercetools Reports Map

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commercetools recent outages and downtime history

IsDown has tracked 79 incidents since started monitoring commercetools status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official commercetools outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Nov 04, 2025
03:07 PM CET
Minor
Merchant Center Service Degradation in GCP-AU
The Merchant Center in the GCP-AU region is currently unavailable, and users may be experiencing ...
about 1 hour
Oct 20, 2025
07:48 PM CEST
Minor
Degraded Performance - Netlify
We’re currently investigating an increase in connection errors on Netlify. Our engineering team i...
about 9 hours
Oct 09, 2025
10:14 AM CEST
Minor
Issues on graphQL API related to product availability
A recent deployment introduced unexpected behavior on the graphQL, resulting in the following iss...
about 2 hours
Oct 05, 2025
03:50 AM CEST
Minor
Degraded Performance - GCP Australia
We are currently investigating an increase in latency, mainly impacting graphQL endpoints. Our en...
23 minutes
Sep 30, 2025
07:07 AM CEST
Minor
Degraded Performance - AWS North America
We are currently investigating an increase in latency in cart endpoints. Our engineering team is ...
about 1 hour
Sep 24, 2025
04:42 PM CEST
Minor
Elevated API Error Rates -GCP Europe
We are experiencing elevated levels of 500 and 503 errors across multiple API endpoints. Our team...
about 1 hour
Sep 08, 2025
05:49 PM CEST
Minor
Elevated API Error Rates - all environments
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are act...
23 minutes
Sep 04, 2025
03:40 AM CEST
Minor
Elevated API Error Rate - GCP AU
We are currently investigating an increase in errors. Our engineering team is working to identify...
12 minutes
Sep 04, 2025
01:40 AM CEST
Minor
Elevated API Error Rates - GCP Australia
We are currently investigating an increase in errors. Our engineering team is working to identify...
12 minutes
Aug 30, 2025
07:23 AM CEST
Minor
Degraded Performance - GCP North America
We are currently investigating an increase in latency on POST and GET requests to products relate...
about 2 hours
Sign up to check more outage history

Be the first to know when commercetools goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about commercetools status

See what users are saying about commercetools issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Jerin - High latency on Commerce Tools endpoints.

Users who monitor commercetools status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with commercetools. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

Salesforce

Salesforce

MINOR
Contentful

Contentful

OK
Zuora

Zuora

OK
Tealium

Tealium

OK
Smarty

Smarty

OK
Zeplin

Zeplin

OK
Bridge

Bridge

OK
GoCardless

GoCardless

OK
Libsyn

Libsyn

OK
Okta

Okta

OK
PayPal

PayPal

OK
Puzzel

Puzzel

OK
ShipStation

ShipStation

MAJOR
VitalSource

VitalSource

OK
Jira Software

Jira Software

OK
View all services Start Monitoring Your Dependencies

Commercetools is a cloud-native, headless commerce platform that provides APIs and a suite of tools for building flexible e-commerce applications.

Monitoring commercetools since February 2023

Tracking 5 commercetools services and regions

Need help? Try here:
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Check their status page.

29 incidents in 2025

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How to monitor the status of commercetools and all your dependencies?

IsDown is a status page aggregator that monitors if commercetools and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when commercetools, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors commercetools?

IsDown monitors commercetools health in almost real-time

Every few minutes we go to the status page of commercetools (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of commercetools's 5 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in commercetools, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from commercetools and other services.

One status page to monitor all your external dependencies

What you get when monitoring commercetools with IsDown

Track commercetools incidents and downtimes by severity

IsDown checks commercetools official status page for major/minor outages or downtimes. A major outage is when commercetools experiences a critical issue that severely affects one or more services/regions. A minor incident is when commercetools experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a commercetools outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with commercetools

commercetools and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of commercetools outages and downtimes

IsDown collects all information from the outages published in commercetools status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the commercetools outages that impact your business

IsDown monitors commercetools and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor commercetools but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor commercetools and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor commercetools and all your external dependencies in real-time

Get notified imediatelly when there's an issue with commercetools or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from commercetools and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with commercetools or other services

Send outage information from commercetools and other services to your tools

IsDown integrates with 20+ tools. Connect the status of commercetools and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from commercetools and other services to your tools

Share commercetools status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is commercetools down?'

Start Monitoring for Free
Share commercetools status in your status page

commercetools Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect commercetools outages, IsDown monitors commercetools's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official commercetools status page monitoring with real-time incident details.
Monitor 4,522+ services including commercetools in a single dashboard.
Instant commercetools outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of commercetools official status and user-reported issues.
Maintenance feed for commercetools
Granular alerts filtering by commercetools components and regions.
Start Monitoring commercetools with IsDown

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Frequently Asked Questions

Is commercetools down today?

commercetools isn't down. You can check commercetools status and incident details on the top of the page. IsDown continuously monitors commercetools official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current commercetools status?

commercetools is currently operational. You can check commercetools status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a commercetools outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is commercetools down today or just slow?

Currently there's no report of commercetools being slow. Check on the top of the page if there are any reported problems by other users.

How are commercetools outages detected?

IsDown monitors the commercetools official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is commercetools having an outage right now?

commercetools last outage was on November 04, 2025 with the title "Merchant Center Service Degradation in GCP-AU"

How to check if commercetools is down?

Why use IsDown to monitor commercetools instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor commercetools and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring commercetools?

IsDown and DownDetector help users determine if commercetools is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about commercetools's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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