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Outage in commercetools

Merchant Center - issue with navigation and discoverability of custom apps and custom views

Resolved Minor
September 24, 2026 - Started 2 days ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible.

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Latest Updates ( sorted recent to last )
2 days ago - at 09/24/2026 07:16AM

We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible.

2 days ago - at 09/24/2026 09:07AM

We have successfully identified the cause of the issue where custom apps and Custom Views are not displayed in the navigation menu or on pages within the Composable Commerce Merchant Center.
Direct links to these apps and views remain functional as a temporary workaround.
Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.

2 days ago - at 09/24/2026 09:36AM

Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center.
We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

2 days ago - at 09/24/2026 10:20AM

Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center.
We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

Direct links to these apps and views remain functional as a temporary workaround.

1 day ago - at 09/24/2026 10:57AM

Our engineering team is making progress on the resolution and is currently finalizing measures to address the issue affecting the Composable Commerce Merchant Center.
We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

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