Outage in commercetools

Issues on graphQL API related to product availability

Resolved Minor
October 09, 2025 - Started 8 days ago - Lasted about 2 hours

Incident Report

A recent deployment introduced unexpected behavior on the graphQL, resulting in the following issue:
products may appear to be out of stock

We have initiated a rollback of the deployment to resolve the problem. Our team is actively working to resolve this.
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Latest Updates ( sorted recent to last )
8 days ago - at 10/09/2025 07:53AM

A recent deployment introduced unexpected behavior on the graphQL, resulting in the following issue:
products may appear to be out of stock

We have initiated a rollback of the deployment to resolve the problem. Our team is actively working to resolve this.

8 days ago - at 10/09/2025 07:59AM

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

8 days ago - at 10/09/2025 08:31AM

The rollback of the deployment has been completed in GCP EU. Our team is actively working to resolve this in all regions.

8 days ago - at 10/09/2025 09:09AM

Progress is ongoing in the remaining regions. Our team continues to work toward full resolution and we will provide further updates as necessary.

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