Outage in commercetools
Issues on graphQL API related to product availability
Resolved Minor
October 09, 2025 - Started 4 months ago
- Lasted about 2 hours
Incident Report
A recent deployment introduced unexpected behavior on the graphQL, resulting in the following issue:
products may appear to be out of stock
We have initiated a rollback of the deployment to resolve the problem. Our team is actively working to resolve this.
products may appear to be out of stock
We have initiated a rollback of the deployment to resolve the problem. Our team is actively working to resolve this.
Components affected
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Latest Updates ( sorted recent to last )
4 months ago - at 10/09/2025 07:53AM
A recent deployment introduced unexpected behavior on the graphQL, resulting in the following issue:
products may appear to be out of stock
We have initiated a rollback of the deployment to resolve the problem. Our team is actively working to resolve this.
4 months ago - at 10/09/2025 07:59AM
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.
4 months ago - at 10/09/2025 08:31AM
The rollback of the deployment has been completed in GCP EU. Our team is actively working to resolve this in all regions.
4 months ago - at 10/09/2025 09:09AM
Progress is ongoing in the remaining regions. Our team continues to work toward full resolution and we will provide further updates as necessary.
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