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Outage in commercetools

Elevated API Error Rates - AWS North America

Resolved Minor
November 06, 2025 - Started 3 months ago - Lasted 23 minutes

Incident Report

We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
- product/search

We are committed to resolving this as swiftly as possible and will provide further updates shortly.

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Latest Updates ( sorted recent to last )
3 months ago - at 11/06/2025 03:55PM

We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
- product/search

We are committed to resolving this as swiftly as possible and will provide further updates shortly.

Latest commercetools outages

Builds issues - CI/CD Pipeline - about 2 months ago
Degraded Performance - AWS Europe - about 2 months ago

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