Outage in Commio

10DLC Outbound/Inbound SMS and MMS Messaging Failures

Resolved Minor

April 01, 2026 - Started 18 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

Components affected

Commio Text Messaging (SMS/MMS)

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 04/01/2026 08:18PM

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing support@commio.com.

MONITORING 18 days ago - at 04/01/2026 05:20PM

We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.

INVESTIGATING 18 days ago - at 04/01/2026 04:12PM

Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.

INVESTIGATING 18 days ago - at 04/01/2026 02:08PM

We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

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