Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Compass NZ

Nationwide Landline Outage

Resolved Major
March 31, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.
Components affected
Compass NZ Fibre Voice

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2026 03:17AM

The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service.

Thank you for your patience.

MONITORING about 1 month ago - at 04/01/2026 01:04AM

We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue.

We appreciate your patience while we worked on resolving this.

IDENTIFIED about 1 month ago - at 03/31/2026 11:57PM

We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses.

We appreciate your patience while we work on resolving this.

IDENTIFIED about 1 month ago - at 03/31/2026 10:49PM

The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses.

We appreciate your patience while we work on resolving this.

IDENTIFIED about 1 month ago - at 03/31/2026 10:11PM

The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.

INVESTIGATING about 1 month ago - at 03/31/2026 09:55PM

We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

INVESTIGATING about 1 month ago - at 03/31/2026 09:54PM

We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook