Outage in Computop

Paygate Störung / Paygate External Disruption - Data Center

Resolved Major

June 15, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear customers, UPDATE: All Systems working fine again since 10.24pm. Issue still under investigating, waiting for feedback from datacenter. We received a response from our datacenter provider. The issue seems to be identified and they are working with high pressure on a solution. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, UPDATE: Alle Systeme arbeiten wieder einwandfrei seit 10:24 Uhr. Die Untersuchungen laufen weiterhin, warten auf weitere Rückmeldung aus dem Datacenter. Wir haben eine Rückmeldung aus dem Rechenzentrum erhalten. Das Problem scheint identifiziert zu sein und es wird mit Hochdruck an der Lösung gearbeitet. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: helpdesk@computop.com web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder

Components affected

Computop Paygate Computop Alipay Computop 3D Secure (Mastercard Identity Check) Computop ACI ReD Computop Afterpay Computop Paysafecard Computop Direct Debit Computop Bank Transfer Computop 7-Eleven Computop POS Processing Computop Telephone-System Computop Analytics Computop arvato (BIG) Computop amazon pay Computop Billpay Computop 3D Secure (JCB JSecure) Computop Barzahlen Computop Ideal Group Computop Brazil OBT Computop Direct Debit via Intercard Computop Mailserver Computop FTP Server Computop DCC Computop Bürgel Computop 3D Secure (Diners Protect Buy) Computop Boleto Bancário Computop Real Solution Computop Direct Debit via EVO Computop Android Pay Computop CIMB Clicks Computop Consors Finanz Computop Fraud Prevention Computop Cardinal Commerce Computop 3D Secure (American Express SafeKey) Computop ApplePay Computop easyCredit Computop Dragonpay Computop Dashboard Computop Direct Debig via EasyCollect Computop Klarna Computop Creditreform Computop Asiapay Computop 3D Secure (Visa Secure) Computop eNETS Computop Indonesia ATM Computop 3DS Simulation Server Computop PAYMORROW Computop EPS Computop Bitcoin Computop CRIF Computop PayU Latin America Computop AIBMS Computop Settlement File (CTSF) Computop Paysafe Pay Later Computop Risk-Ident Computop Teleingreso Computop Finland Online Bank Transfer Computop Airplus Computop BitPay Computop API Documentation Computop American Express Computop RatePAY Computop Schufa Computop giropay (Fiducia) Computop Bluecode Computop Qlik Sense HUB Computop giropay (Starfinanz) Computop Bancontact (via EMS) Computop Chinapay Computop FLOA Pay Computop Smart Data Computop Barclaycard Computop giropay via EVO Computop Click To Pay Computop Findomestic Computop Be2bill Computop iDEAL Computop iPay Computop Enterpay Computop BNP Paribas Computop iDEAL via PPRO Computop Klarna Checkout Computop PAYONE Computop Masterpass Computop Multibanco Computop Card Complete Computop MobilePay by Danske Bank Computop MyClear FPX Computop PayPal Computop MyBank Computop Clearhaus Computop Cofidis Computop paydirekt Computop PayU Africa Computop Concardis Computop PayU Central Eastern Europe Computop PAYSBUY Cash Computop POLi Computop Credorax Computop PayU India Computop Postfinance Computop PayU Latin America Computop Diners Club Computop PayU Poland Computop Przelewy24 Computop DZ Bank Computop Qiwi Computop ECP Computop RHB Bank Computop Elavon Computop Skrill Computop Safetypay Computop Elavon US Computop Klarna Sofort Computop Swish Computop EMS (European Merchant Services) Computop Trustly Computop Trustpay Computop EVO Payments Computop WeChat Computop Instant Payment (Token.io) Computop EVO US Computop Zimpler Computop Instanea Computop Fiducia Computop TWINT Computop iDEAL via Rabobank Computop First Cash Solution Computop UPI Computop giropay (Paydirekt) Computop First Data Europe Computop MBWay Computop Girocard Computop Global Payments (former HSBC Merchant Services) Computop GMO Computop Heartland Computop iCard Computop InterCard Computop J.P. Morgan (Chase Paymentech CC) Computop Limonetik Computop MasaPay Computop Nets Computop PagBrasil Computop PayPal Computop Paysquare Computop PayU Africa Computop PayU Central Eastern Europe Computop PayU India Computop PayU Latin America Computop Payvision Computop PXP (Kalixa) Computop RBI (Raiffeisenbank International) Computop Sabadell Computop SafeCharge Computop Six Payment Services Computop Société Generale Computop UCS - United Card Services Computop Vantiv Computop Volksbank in der Ortenau Computop WGZ Bank Computop Getnet Computop Worldline Computop Worldpay Computop Bancontact (via PPRO) Computop VR Payment Computop J.P. Morgan (Chase Paymentech PNS) Computop Paynetics Computop 3D Secure (Bancontact) Computop 3D Secure (Cartes Bancaires) Computop 3D Secure (China UnionPay) Computop 3D Secure (Dankort) Computop First Data IPG Computop Bancontact (via Rabobank)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 06/15/2026 08:35PM

Dear customers,

Our monitoring systems are indicating normal processing times for your payment transactions.

Kind regards,

Computop Client Implementation and Operations

~~~~~~~~~~~~~~

Sehr geehrte Kunden,

unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten bei der Zahlungsabwicklung.

Mit freundlichen Grüßen

Computop Client Implementation and Operations

____________________________________
Computop Paygate GmbH
Schwarzenbergstraße 4
D-96050 Bamberg

Fon: +49 951 980 0939
e-mail: helpdesk@computop.com
web: www.computop.com

Amtsgericht Bamberg HRB 7006
Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder

INVESTIGATING 3 months ago - at 06/15/2026 08:31PM