Outage in Comvergence

Comvergence Voice network outage

Resolved Major

October 29, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are presently experiencing an outage on the Voice network. Senior engineers are presently looking into the issue and the services are now gradually coming back A further update will be provided in 15 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/30/2024 12:35AM

All Voice services are now restored.

MONITORING over 1 year ago - at 10/30/2024 12:26AM

There was an upstream problem with the GCP Cloud affecting multiples services across Australia.

Please check the link below to see the details;
https://status.cloud.google.com/incidents/Pvq1RGrACDwogEE8hcrm#3hGeTiN1z7daRZ8ZPNwG

MONITORING over 1 year ago - at 10/30/2024 12:19AM

The issue is now identified and a fix is implemented. All voice services are now gradually coming back online. If your services are still experiencing issues please reach out to our Support team to further investigate.

We are now monitoring the services.

INVESTIGATING over 1 year ago - at 10/29/2024 11:58PM

We are presently investigating the cause of the Voice outage. If you want to place a temporary diversion to a mobile/failover number, please send the request via email to our Support Team - support@comvergence.com.au.

We apologise for the inconvenience caused.

INVESTIGATING over 1 year ago - at 10/29/2024 11:44PM

We are presently experiencing an outage on the Voice network.
Senior engineers are presently looking into the issue and the services are now gradually coming back

A further update will be provided in 15 minutes.

Latest Comvergence outages

Voice Outage - over 1 year ago

Unplanned NBN Outage - almost 2 years ago

Unplanned NBN Outage in Melbourne - over 2 years ago

Unplanned Outage - over 2 years ago

Some customers Hosted/Cloud PBX voice services are down - about 3 years ago

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