Outage in Comvergence

Some customers Hosted/Cloud PBX voice services are down

Resolved Major

February 22, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/23/2023 03:36AM

This incident has been resolved.

INVESTIGATING about 3 years ago - at 02/23/2023 03:35AM

All fixed and fully operational as of 13:33 AEDT

We are seeking an RFO from our upstream carrier

INVESTIGATING about 3 years ago - at 02/23/2023 01:46AM

2 out 3 services back online - remaining service should be back online shortly

INVESTIGATING about 3 years ago - at 02/23/2023 01:37AM

You can reach our support team on: 1300 550 125
or email: support@comvergence.com.au

INVESTIGATING about 3 years ago - at 02/23/2023 01:36AM

Still working with upstream carrier to bring this services back online As Soon As Possible

Please chat to our team to put call forwards in place so you can still receive incoming calls

INVESTIGATING about 3 years ago - at 02/23/2023 01:15AM

This has been escalated to the upstream carrier - who are currently investigating.

We will be updating this in the next 15 minutes.

INVESTIGATING about 3 years ago - at 02/23/2023 01:14AM

We are currently investigating this issue.

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