Outage in Confluence

Jira and confluence has degraded performance

Resolved Minor
February 10, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.
Components affected
Confluence Marketplace Apps Confluence Purchasing & Licensing Confluence iOS App Confluence Android App Confluence Administration Confluence Notifications Confluence Signup Confluence View Content Confluence Create and Edit Confluence Comments Confluence Authentication and User Management Confluence Search
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/10/2025 07:26PM

Between February 10, 2025, at 17:04 PM UTC and 18:32 PM UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors.

We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future.

The issue has been resolved and all the services are operating normally.

IDENTIFIED 3 months ago - at 02/10/2025 06:07PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.

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