Outage in Confluence

Issues accessing Jira and Confluence in some regions

Resolved Minor
April 04, 2025 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

For customers that are currently experiencing issues accessing their Jira and Confluence sites, you are able to add /wiki/ to the end of your site name in order to continuing accessing Confluence. For example: https://site.atlassian.net/wiki/ Our team is continuing to investigate an issue impacting Jira sites with urgency.
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/04/2025 01:14PM

We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.

MONITORING about 18 hours ago - at 04/04/2025 07:55AM

Our systems are stable, and no recurrences have been observed. We will continue to monitor closely and provide updates as they become available.

MONITORING about 19 hours ago - at 04/04/2025 06:37AM

We have identified the root cause of the access issues and have mitigated the problem. We are now monitoring this closely and will resolve this incident within the next hour.

INVESTIGATING about 20 hours ago - at 04/04/2025 05:52AM

For customers that are currently experiencing issues accessing their Jira and Confluence sites, you are able to add /wiki/ to the end of your site name in order to continuing accessing Confluence. For example: https://site.atlassian.net/wiki/
Our team is continuing to investigate an issue impacting Jira sites with urgency.

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