Outage in Conga

Investigating Issue Impacting Conga Composer

Resolved Major
August 26, 2025 - Started 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating reports of authorization errors affecting Conga Composer within the NA region. Customers may experience inability to access Composer. We will provide further updates as they are available.
Components affected
Conga Composer - NA

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2025 12:56AM

The issue impacting Composer UI in the NA region has been fully resolved and all affected systems have returned to normal operation.

MONITORING 2 months ago - at 08/27/2025 12:04AM

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

IDENTIFIED 2 months ago - at 08/26/2025 11:42PM

We're in the process of moving traffic to stable infrastructure to restore full restoration of services impacting Composer UI in NA region.

IDENTIFIED 2 months ago - at 08/26/2025 10:27PM

We are continuing to work on a fix.

IDENTIFIED 2 months ago - at 08/26/2025 09:24PM

We've successfully restored partial infrastructure, but are still seeing intermittent issues with Composer UI services in NA. We are continuing to work on a full restoration.

IDENTIFIED 2 months ago - at 08/26/2025 08:21PM

We are continuing to work on a fix.

IDENTIFIED 2 months ago - at 08/26/2025 07:26PM

We are continuing to work on a fix. Customers will continue to see degraded and intermittent services on Composer UI while the fix is deployed.

IDENTIFIED 2 months ago - at 08/26/2025 06:29PM

We are continuing to work on a fix.

IDENTIFIED 2 months ago - at 08/26/2025 05:41PM

We are continuing to work on a fix.

IDENTIFIED 2 months ago - at 08/26/2025 04:59PM

We've identified the root cause of the issue.

Our engineering teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience slow performance or intermittent authorization errors while the fix is being deployed.

INVESTIGATING 2 months ago - at 08/26/2025 04:18PM

We are continuing to investigate.

INVESTIGATING 2 months ago - at 08/26/2025 03:27PM

We are currently investigating reports of authorization errors affecting Conga Composer within the NA region.

Customers may experience inability to access Composer.

We will provide further updates as they are available.

source IsDown Possible Outage Indicated by User Reports Reports started 2 minutes before official outage was reported

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