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Outage in Conga

Investigating Issue Impacting Composer

Resolved Major
April 20, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating reports of service degradation affecting Composer in all regions. Customers may be unable to create Salesforce tasks or activities due to insufficient permissions at the moment. We will provide further updates as they are available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/20/2026 11:24AM

The issue impacting Composer has been fully resolved and all affected systems have returned to normal operation.

We appreciate your patience and understanding while we worked to resolve this issue.

MONITORING about 1 month ago - at 04/20/2026 10:16AM

A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.

IDENTIFIED about 1 month ago - at 04/20/2026 08:57AM

The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress.

We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.

IDENTIFIED about 1 month ago - at 04/20/2026 07:59AM

Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved.

Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing.

We will provide the next update as soon as additional information becomes available.

IDENTIFIED about 1 month ago - at 04/20/2026 06:57AM

We've identified the root cause of the issue impacting Conga composer.

Our engineering teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.

INVESTIGATING about 1 month ago - at 04/20/2026 05:55AM

We are currently investigating reports of service degradation affecting Composer in all regions.

Customers may be unable to create Salesforce tasks or activities due to insufficient permissions at the moment.

We will provide further updates as they are available.

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