Outage in Conga

Performance Degradation on Salesforce Core Services

Resolved Minor

May 21, 2026 - Started 24 days ago - Lasted about 7 hours
Official incident page

Incident Report

Salesforce Core services are currently experiencing performance degradation, which is intermittently impacting Turbo SFDC authentication. This includes things like: Authentication and login services API endpoints Database/platform infrastructure CRM application backend services Metadata and workflow services We are closely monitoring the Salesforce outage and will provide updates as we learn more.

Components affected

Conga Turbo Search Service - NA Conga Turbo Search Service - EU Conga Turbo Pricing Service - NA Conga Turbo Pricing Service - EU Conga Turbo Config Service - NA Conga Turbo Config Service - EU

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 05/22/2026 04:36AM

This incident has been resolved.

MONITORING 23 days ago - at 05/22/2026 12:23AM

Salesforce has done rolling restarts, released connections with pre-mitigation configurations, and currently performing final validations and taking proactive actions to ensure full remediation. With the Salesforce rolling restarts, all Conga Turbo services are operation, but we are monitoring the situation actively until Salesforce outrage is fully resolved.

INVESTIGATING 23 days ago - at 05/21/2026 11:24PM

Salesforce is still continuing to investigate the issue.

INVESTIGATING 24 days ago - at 05/21/2026 10:03PM

Salesforce Core services are currently experiencing performance degradation, which is intermittently impacting Turbo SFDC authentication.

This includes things like:

Authentication and login services
API endpoints
Database/platform infrastructure
CRM application backend services
Metadata and workflow services

We are closely monitoring the Salesforce outage and will provide updates as we learn more.

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