Outage in Conga
Investigating Issue Impacting email functionality on Conga Platform
Resolved MajorIncident Report
The inbound and outbound emails on Conga Platform are getting delayed through our email provider.
We are working with the vendor to solve the delay.
We will keep you posted with further updates.
Components affected
Conga CPQ Quote Service - AP Conga Login & Authentication - NA Conga CPQ Order Service - AP Conga CPQ Assets Service - NA Conga CPQ Administration Service - EU Conga CPQ Catalog Service - NA Conga CPQ Renewals Service - EU Conga Sign - EU Conga CLM - AP Conga CPQ Administration Service - AP Conga CPQ Renewals Service - NA Conga CPQ Pricing Service - EU Conga CPQ Pricing Service - NA Conga Sign - AP Conga CPQ Order Service - EU Conga CPQ Catalog Service - AP Conga CPQ Assets Service - AP Conga CPQ Config Service - NA Conga CPQ Catalog Service - EU Conga Login & Authentication - EU Conga CPQ Order Service - NA Conga CPQ Quote Service - EU Conga CPQ Config Service - EU Conga CLM - NA Conga CPQ Config Service - AP Conga CPQ Pricing Service - AP Conga CLM - EU Conga CPQ Administration Service - NA Conga CPQ Quote Service - NA Conga CPQ Assets Service - EU Conga Sign - NA Conga Discovery AI - EU Conga Discovery AI - AP Conga Login & Authentication - APAC (AP) Conga Discovery AI - NANeed to monitor Conga outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/25/2025 01:33PM
The issue impacting email is now resolved and the backlog of emails have been sent out successfully.
MONITORING
about 1 month ago - at 09/25/2025 01:22PM
A fix has been implemented by our email provider and emails are now flowing, please expect an email delay over the next 15 minutes while it catches up. No emails would have been lost due to this issue, just a delay in processing / sending them out due to a vendors security software improperly flagging our account.
IDENTIFIED
about 1 month ago - at 09/25/2025 12:57PM
The issue has been identified and we are on a call with the email provider. ETA is 1 hour.
INVESTIGATING
about 1 month ago - at 09/25/2025 12:28PM
The inbound and outbound emails on Conga Platform are getting delayed through our email provider.
We are working with the vendor to solve the delay.
We will keep you posted with further updates.
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