Outage in Conga

Investigating Issue Impacting email functionality on Conga Platform

Resolved Major
September 25, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

The inbound and outbound emails on Conga Platform are getting delayed through our email provider. We are working with the vendor to solve the delay. We will keep you posted with further updates.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 01:33PM

The issue impacting email is now resolved and the backlog of emails have been sent out successfully.

MONITORING about 1 month ago - at 09/25/2025 01:22PM

A fix has been implemented by our email provider and emails are now flowing, please expect an email delay over the next 15 minutes while it catches up. No emails would have been lost due to this issue, just a delay in processing / sending them out due to a vendors security software improperly flagging our account.

IDENTIFIED about 1 month ago - at 09/25/2025 12:57PM

The issue has been identified and we are on a call with the email provider. ETA is 1 hour.

INVESTIGATING about 1 month ago - at 09/25/2025 12:28PM

The inbound and outbound emails on Conga Platform are getting delayed through our email provider.

We are working with the vendor to solve the delay.

We will keep you posted with further updates.

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