Investigating Issue Impacting Conga Platform Login

Conga Platform and X Author Login services have returned to normal operation following resolution of the Microsoft Azure global service disruption.

If you continue to experience any issues, please contact our support team.

Azure systems are recovering. Conga internal tests are also showing improvement in stability and response times. We'll continue to monitor the recovery procedures. The next update will be in 2 hours or on any major change reported by Microsoft.

Microsoft Status Page: https://azure.status.microsoft/en-us/status

Microsoft Azure is reporting a full recovery with an ETA of 4 hours (expected recovery by 23:20 UTC). We are continuing to see improvements with our internal tests, however, customers may still experience latency and timeouts during login until Azure systems have fully recovered.

We will continue to monitor the recovery procedures from Microsoft.

We are now seeing some internal tests pass with improved latency as Microsoft Azure continues to repair their global service disruption. There is no ETA from Microsoft at this time on full remediation. We are continuing to monitor.

Microsoft Status Page: https://azure.status.microsoft/en-us/status

Some customers are also reporting slow logins or timeouts in X-Author and X-Author for Contracts. Microsoft incident tracking is reporting fixes are being rolled out with initial recovery already in progress.

Microsoft Status Page: https://azure.status.microsoft/en-us/status

We’ve identified that the login delays across all RLS environments are caused by an ongoing Azure Front Door (AFD) issue impacting service availability. According to Microsoft, a configuration change triggered the disruption around 16:00 UTC, and they are currently rolling back to a known good state while blocking further changes. Users may continue to experience intermittent login delays until the rollback is complete.

We are currently investigating reports of delays in platform login affecting Conga IDP in all regions.

Customers may experience delays in login using Conga IDP and receiving verification codes. This is related to an ongoing Azure service disruption.

We will provide further updates as they are available.