Outage in Conga

Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage

Resolved Major
November 18, 2025 - Started 26 days ago - Lasted about 3 hours
Official incident page

Incident Report

Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage, this issue is impacting all the Conga services in all the regions (North America, EMEA and APAC) (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) Customers may continue to experience inability to access conga services while the fix is being deployed from cloudflare.
Components affected
Conga Composer - NA Conga Composer - EU Conga Composer - AP Conga CPQ Catalog Service - NA Conga CPQ Catalog Service - EU Conga CPQ Catalog Service - AP Conga CLM - NA Conga CLM - EU Conga CLM - AP Conga MAX - NA Conga Login & Authentication - NA Conga MAX - EU Conga MAX - AP Conga Login & Authentication - EU Conga Login & Authentication - APAC (AP) Conga CPQ Config Service - NA Conga CPQ Config Service - EU Conga CPQ Config Service - AP Conga CLM for Salesforce - NA Conga CLM for Salesforce - EU Conga CLM for Salesforce - AP Conga Contract Intelligence - NA Conga Contract Intelligence - EU Conga Contract Intelligence - AP Conga Batch - AP Conga Sign Professional - NA Conga Sign Professional - EU Conga CPQ Pricing Service - NA Conga CPQ Pricing Service - EU Conga CPQ Pricing Service - AP Conga Contracts for Salesforce - NA Conga Contracts for Salesforce - EU Conga Contracts for Salesforce - AP Conga Sign Professional - AP Conga Trigger - AP Conga Batch - NA Conga Batch - EU Conga CPQ Administration Service - NA Conga Turbo Search Service - NA Conga CPQ Administration Service - EU Conga CPQ Administration Service - AP Conga Contracts Legacy - NA Conga X-Author for Contracts - EU Conga X-Author for Contracts - AP Conga Turbo Search Service - EU Conga Turbo Search Service - AP Conga Collaborate - AP Conga Trigger - NA Conga Trigger - EU Conga CPQ Assets Service - NA Conga Turbo Pricing Service - NA Conga CPQ Assets Service - EU Conga CPQ Assets Service - AP Conga Merge Service - NA Conga Merge Service - EU Conga Merge Service - AP Conga Turbo Pricing Service - EU Conga Turbo Pricing Service - AP Conga Composer API - AP Conga Collaborate - NA Conga Collaborate - EU Conga CPQ Renewals Service - NA Conga Turbo Config Service - NA Conga CPQ Renewals Service - EU Conga CPQ Quote Service - AP Conga X-Author for Contracts - NA Conga Discovery AI - EU Conga Discovery AI - AP Conga Turbo Config Service - EU Conga Turbo Config Service - AP Conga Sign - AP Conga Composer API - NA Conga Composer API - EU Conga CPQ Quote Service - NA Conga CPQ Quote Service - EU Conga CPQ Order Service - AP Conga Discovery AI - NA Conga CPQ Order Service - NA Conga CPQ Order Service - EU Conga X-Author Legacy - NA Conga X-Author Legacy - EU Conga X-Author Legacy - AP Conga Sign - NA Conga Sign - EU Conga Online Contract Collaboration - NA Conga Online Contract Collaboration - EU Conga Online Contract Collaboration - AP Conga Contracts Legacy - NA Conga Contracts Legacy - EU Conga Contracts Legacy - AP

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/18/2025 03:26PM

We have confirmed that the upstream Cloudflare network issues are resolved. We have monitored our systems for the last 20 minutes, and all automated tests and health checks are passing.

MONITORING 25 days ago - at 11/18/2025 02:57PM

Cloudflare has confirmed that a fix has been implemented for the global network issues. We are observing a return to normal operation across all Conga services.

We are continuing to monitor while we verify full stability and performance across the platform.

IDENTIFIED 26 days ago - at 11/18/2025 02:08PM

We have successfully recovered the Conga Contracts service, and it is now fully operational.

Our team is currently executing a temporary restoration strategy to bring Turbo Services back online. You may continue to experience intermittent availability with Turbo Services while this process is underway.

We remain in a monitoring state as we track the ongoing global Cloudflare outage and will provide further updates as services stabilize.

Cloudflare Status: https://www.cloudflarestatus.com/

IDENTIFIED 26 days ago - at 11/18/2025 01:53PM

Our services are currently experiencing intermittent connectivity issues due to the ongoing Cloudflare incident.

We are seeing some successful traffic throughput and are monitoring the situation closely as Cloudflare continues their remediation. You may experience occasional timeouts or errors while the global network stabilizes.

IDENTIFIED 26 days ago - at 11/18/2025 01:45PM

Due to the widespread Cloudflare network issues, several of our services have experienced interruptions. We have successfully restored access to the Merge Service and OCC.

We are monitoring the situation closely and will continue to provide updates.

IDENTIFIED 26 days ago - at 11/18/2025 12:13PM

Conga Advantage platform along with other Conga Services are down due to Cloudflare global outage, this issue is impacting all the Conga services in all the regions (North America, EMEA and APAC)
(https://www.cloudflarestatus.com/incidents/8gmgl950y3h7)

Customers may continue to experience inability to access conga services while the fix is being deployed from cloudflare.

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