Outage in Conga

Sign 2.0 services on Conga Advantage Platform for APAC region are down

Resolved Major

January 09, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Sign 2.0 services on Conga Advantage Platform for APAC region are down. Sign dashboard, Sign connector, Sign APIs are currently down.

Components affected

Conga Sign - AP

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/10/2026 07:45AM

The OneSpan issue impacting Sign 2.0 services on Conga Advantage Platform for APAC region has been fully resolved and all affected systems have returned to normal operation.

IDENTIFIED about 1 month ago - at 01/10/2026 06:27AM

Issue seems to be on the account of OneSpan maintenance. Conga team is closely working and following up with OneSpan support.
Initial findings indicate that the problem appears to be related to the apitoken / clientApp / accessToken request.
More information is available at https://support.onespan.com/csm?id=trust_center_environment_status&environment=baf6c32d1b2be0505ed6fcc2cd4bcb03

INVESTIGATING about 1 month ago - at 01/10/2026 04:38AM

Sign 2.0 services on Conga Advantage Platform for APAC region are down. Sign dashboard, Sign connector, Sign APIs are currently down.

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