Outage in Conga
Informational Notice – Salesforce Service Disruption
Resolved MinorIncident Report
Summary AI Generated
A Salesforce service disruption lasting approximately 25.6 hours caused intermittent login issues and application access problems for a subset of Conga customers whose environments relied on affected Salesforce instances. The incident impacted a broad range of Conga services across NA, EU, and AP regions, including Composer, CPQ, CLM, Sign, and other platform components. Salesforce resolved the disruption on September 17, 2026, after which all Conga services returned to normal operation.
Salesforce is currently experiencing a service disruption affecting a subset of Salesforce instances. As a result, a subset of our customers whose environments depend on the impacted Salesforce instances may experience intermittent login issues or difficulty accessing the application.
Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident.
This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services.
For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433
We will provide additional updates if there is any material impact to our services.
Components affected
Conga Composer - NA Conga Composer - EU Conga Composer - AP Conga CPQ Catalog Service - NA Conga CPQ Catalog Service - EU Conga CPQ Catalog Service - AP Conga CLM - NA Conga CLM - EU Conga CLM - AP Conga MAX - NA Conga Login & Authentication - NA Conga MAX - EU Conga MAX - AP Conga Login & Authentication - EU Conga Login & Authentication - APAC (AP) Conga CPQ Config Service - NA Conga CPQ Config Service - EU Conga CPQ Config Service - AP Conga CLM for Salesforce - NA Conga CLM for Salesforce - EU Conga CLM for Salesforce - AP Conga Contract Intelligence - NA Conga Contract Intelligence - EU Conga Contract Intelligence - AP Conga Batch - AP Conga Sign Professional - NA Conga Sign Professional - EU Conga CPQ Pricing Service - NA Conga CPQ Pricing Service - EU Conga CPQ Pricing Service - AP Conga Contracts for Salesforce - NA Conga Contracts for Salesforce - EU Conga Contracts for Salesforce - AP Conga Sign Professional - AP Conga Trigger - AP Conga Batch - NA Conga Batch - EU Conga CPQ Administration Service - NA Conga Turbo Search Service - NA Conga CPQ Administration Service - EU Conga CPQ Administration Service - AP Conga Contracts Legacy - NA Conga X-Author for Contracts - EU Conga X-Author for Contracts - AP Conga Turbo Search Service - EU Conga Turbo Search Service - AP Conga Collaborate - AP Conga Trigger - NA Conga Trigger - EU Conga CPQ Assets Service - NA Conga Turbo Pricing Service - NA Conga CPQ Assets Service - EU Conga CPQ Assets Service - AP Conga Merge Service - NA Conga Merge Service - EU Conga Merge Service - AP Conga Turbo Pricing Service - EU Conga Turbo Pricing Service - AP Conga Composer API - AP Conga Collaborate - NA Conga Collaborate - EU Conga CPQ Renewals Service - NA Conga Turbo Config Service - NA Conga CPQ Renewals Service - EU Conga CPQ Quote Service - AP Conga X-Author for Contracts - NA Conga Discovery AI - EU Conga Discovery AI - AP Conga Turbo Config Service - EU Conga Turbo Config Service - AP Conga Sign - AP Conga Composer API - NA Conga Composer API - EU Conga CPQ Quote Service - NA Conga CPQ Quote Service - EU Conga CPQ Order Service - AP Conga Discovery AI - NA Conga CPQ Order Service - NA Conga CPQ Order Service - EU Conga X-Author Legacy - NA Conga X-Author Legacy - EU Conga X-Author Legacy - AP Conga Sign - NA Conga Sign - EU Conga Online Contract Collaboration - NA Conga Online Contract Collaboration - EU Conga Online Contract Collaboration - AP Conga Contracts Legacy - NA Conga Contracts Legacy - EU Conga Contracts Legacy - APTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/17/2026 12:44PM
Salesforce has resolved the service disruption affecting a subset of its instances. The related intermittent login and application access issues for impacted customers have been resolved.
Our services are operating normally, and no further impact is currently observed.
MONITORING
8 days ago - at 09/16/2026 11:08AM
Salesforce is currently experiencing a service disruption affecting a subset of Salesforce instances. As a result, a subset of our customers whose environments depend on the impacted Salesforce instances may experience intermittent login issues or difficulty accessing the application.
Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident.
This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services.
For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433
We will provide additional updates if there is any material impact to our services.
Latest Conga outages
Investigating Issue Impacting Sign Professional - 7 days ago
Investigating Issue Impacting Composer in EU - 24 days ago
Investigating Issue Impacting email functionality on Conga Platform - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
