Investigating - ConnectWise SIEM Significantly degraded performance

We are experiencing a possible issue with ConnectWise SIEM that appears to be causing page loading failures or very slow load. We will follow up with more information soon.

We are continuing to investigate reports of significant increase in time to load or failure to load pages in CW SIEM.

We are continuing to investigate the cause of this issue. Our next update will be tomorrow August 8, 2023 at 09:00 am eastern.

We are continuing to investigate root cause of the service degradation so as to be able to fully resolve this issue. The team is also applying additional fixes to improve performance.

We want to provide you with an update on the ongoing incident. Our investigation has revealed that the issue is located in how queries execute against the back end system . However, we are still working diligently to determine the exact cause behind the issue.

Please know that our team of experts is fully focused on resolving this matter. We understand the impact it may be having on your operations and are committed to finding a comprehensive solution.

Identifying the root cause of complex incidents like this can be a challenging process, and we appreciate your patience and understanding as we continue our efforts. Rest assured, we have the right resources and expertise dedicated to resolving this as quickly as possible.

The cause of ConnectWise SIEM significant service degradation has been identified and we are implementing a fix. We will continue to monitor as service improves. Next update will be 08/02/2023 at 10:00am eastern.

Our team has applied fixes for the issue and we are seeing performance restoring. We will continue to monitor performance until we see full recovery.