Outage in ConnectWise

Investigating -ScreenConnect Cloud Admins Unable to Log into Instances

Resolved Minor
April 07, 2025 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

We are currently investigating reports of Cloud Account Admins on ScreenConnect hosted instances reporting they not able to log into instances.
Instances are still working and other log ins are working as expected. We're researching a suspected data center networking issue.

We will follow up with more information soon.
Components affected
ConnectWise Control
Latest Updates ( sorted recent to last )
about 1 month ago - at 04/07/2025 09:24PM

We are currently investigating reports of Cloud Account Admins on ScreenConnect hosted instances reporting they not able to log into instances.
Instances are still working and other log ins are working as expected. We're researching a suspected data center networking issue.

We will follow up with more information soon.

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